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Accessibility Statement

Last Updated: January 26, 2026

1. Our Commitment

E-Learning UK is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website and courses are accessible to all learners.

2. Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

3. Accessibility Features

3.1 Website Accessibility

Our website includes the following accessibility features:

  • Keyboard Navigation: All interactive elements can be accessed using a keyboard
  • Screen Reader Compatibility: Compatible with popular screen readers like JAWS, NVDA, and VoiceOver
  • Alt Text: Images include alternative text descriptions
  • Clear Headings: Proper heading structure for easy navigation
  • Color Contrast: Sufficient color contrast ratios for text and backgrounds
  • Resizable Text: Text can be resized up to 200% without loss of functionality
  • Focus Indicators: Visible focus indicators for keyboard navigation
  • Skip Links: Skip navigation links to jump to main content

3.2 Course Content Accessibility

We aim to make our course content accessible by providing:

  • Video Captions: Closed captions for all video content
  • Transcripts: Text transcripts for audio and video materials
  • Audio Descriptions: Audio descriptions for visual content where appropriate
  • Downloadable Materials: Course materials in accessible formats (PDF with text layer, Word documents)
  • Adjustable Playback: Video and audio playback speed controls
  • Clear Language: Clear and simple language where possible

4. Assistive Technologies Supported

Our platform is designed to work with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Alternative input devices

5. Browser Compatibility

For the best accessibility experience, we recommend using:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)

6. Known Limitations

Despite our efforts, some areas of our website or courses may not yet be fully accessible. We are actively working to address these limitations:

  • Some older course materials may not have captions or transcripts
  • Certain interactive exercises may have limited keyboard accessibility
  • Some third-party embedded content may not meet accessibility standards
  • PDF documents created before 2024 may not be fully tagged for screen readers

7. Accessibility Accommodations

If you require specific accessibility accommodations to participate in our courses, please contact us. We will work with you to provide:

  • Alternative formats for course materials
  • Extended time for assessments
  • Additional support or resources
  • Custom accessibility solutions where possible

8. Continuous Improvement

We are committed to ongoing accessibility improvements through:

  • Regular accessibility audits and testing
  • User feedback and suggestions
  • Staff training on accessibility best practices
  • Collaboration with accessibility experts and organizations
  • Updating content and technology to meet current standards

9. Third-Party Content

Some course content may include materials from third-party providers. While we encourage our partners to maintain accessibility standards, we cannot guarantee the accessibility of all third-party content. Please contact us if you encounter accessibility issues with third-party materials.

10. Feedback and Assistance

We welcome your feedback on the accessibility of Crosschurch UK. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.

10.1 How to Report Accessibility Issues

To report an accessibility issue, please provide:

  • The specific page or course where you encountered the issue
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your contact information for follow-up

10.2 Response Time

We aim to respond to accessibility feedback within 2-3 business days. For critical accessibility issues, we will prioritize a faster resolution.

11. Accessibility Training

Our content creators and instructors receive training on:

  • Creating accessible course materials
  • Using accessibility tools and validators
  • Understanding diverse learning needs
  • Best practices for inclusive education

12. Alternative Access Options

If you are unable to access certain course content due to accessibility barriers, we can provide:

  • Alternative format materials (audio, large print, Braille upon request)
  • One-on-one support sessions
  • Modified assessments
  • Flexible deadlines

13. Legal Compliance

Crosschurch UK strives to comply with:

  • The UK Equality Act 2010
  • The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • European Accessibility Act (where applicable)

14. Contact Our Accessibility Team

For accessibility-related questions, feedback, or accommodation requests, please contact:

  • Email: [email protected]
  • Registered Address: 4th Floor The Featherstone Building, 66 City Road, London EC1Y 2AL, England
  • Company: Crosschurch UK
  • VAT Number: GB 223534238

15. Last Review

This accessibility statement was last reviewed and updated on January 26, 2026. We review and update this statement regularly as we continue to improve our accessibility practices.

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