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Refund Policy

Last Updated: January 26, 2026

1. Overview

At E-Learning UK, we want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting one.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with a course, you may request a full refund within 14 days of purchase.

2.1 Eligibility Criteria

To be eligible for a refund under our 14-day guarantee:

  • The refund request must be made within 14 days of the original purchase date
  • You must not have completed more than 30% of the course content
  • You must not have downloaded any certificates of completion
  • The course must not have been purchased as part of a promotional bundle

3. Conditions That Void Refund Eligibility

Refunds will not be issued if:

  • More than 14 days have passed since the purchase date
  • You have completed more than 30% of the course
  • You have downloaded or received a certificate of completion
  • The course was purchased as part of a bundle or special promotion
  • You violated our Terms and Conditions
  • You used the course content in any unauthorized manner

4. How to Request a Refund

4.1 Refund Request Process

To request a refund:

  1. Log in to your E-Learning UK account
  2. Navigate to "My Orders" in your account dashboard
  3. Select the course you wish to return
  4. Click "Request Refund" and complete the refund form
  5. Provide a brief reason for your refund request (optional but helpful)

4.2 Alternative Contact Methods

You can also request a refund by contacting us at:

Please include your order number and the email address associated with your account.

5. Refund Processing

5.1 Processing Time

Once your refund request is received and approved, we will process it within 5-7 business days. You will receive a confirmation email once the refund has been processed.

5.2 Payment Method

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

6. Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

  • If you have completed between 30-50% of the course content
  • For technical issues that significantly impacted your learning experience
  • For courses with outdated or inaccurate content

7. Bundle and Package Purchases

7.1 Course Bundles

Courses purchased as part of a bundle cannot be refunded individually. To receive a refund for a bundled purchase, you must request a refund for the entire bundle within 14 days, provided you have not completed more than 30% of any course in the bundle.

7.2 Subscription Plans

Monthly and annual subscription plans can be cancelled at any time. Refunds for subscription fees are not available, but you will retain access to all courses until the end of your current billing period.

8. Special Circumstances

8.1 Technical Issues

If you experience technical issues that prevent you from accessing course content, please contact our support team before requesting a refund. We will work to resolve the issue promptly.

8.2 Medical or Personal Emergencies

In cases of medical emergencies or exceptional personal circumstances, we may extend the refund period or offer course access extensions. Please contact us to discuss your situation.

9. Non-Refundable Items

The following items are non-refundable:

  • Physical materials or merchandise
  • One-on-one tutoring or coaching sessions that have been conducted
  • Certification exam fees
  • Gift cards or promotional credits

10. Course Access After Refund

Once a refund is processed, you will immediately lose access to the course content and any associated materials. Any certificates earned will be revoked.

11. Abuse of Refund Policy

We reserve the right to deny refund requests or terminate accounts if we detect abuse of our refund policy, including but not limited to:

  • Repeated refund requests for similar courses
  • Completing courses and then requesting refunds
  • Downloading all course materials before requesting a refund

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.

13. Disputes

If you believe your refund request was unjustly denied, you may appeal the decision by contacting our customer service team at [email protected].

14. Contact Information

For questions about our Refund Policy or to request a refund, please contact us at:

  • Email: [email protected]
  • Registered Address: 4th Floor The Featherstone Building, 66 City Road, London EC1Y 2AL, England
  • Company: Crosschurch UK
  • VAT Number: GB 223534238
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